Help Docs
Step 5

Send your first review request

Learn how to send personalized review requests to your customers through multiple channels.

Review Request Methods

Prompt Reviews offers multiple ways to reach your customers where they're most comfortable. Choose the method that works best for your business and customer preferences.

Email

Most popular

SMS

Highest open rate

QR Code

In-person

Direct Link

Most flexible

How to Send Review Requests

Method 1: Email Campaigns

Send personalized email invitations with your branding and custom messaging.

Steps to Send Email Requests:

  1. 1.Go to Contacts and select recipients
  2. 2.Click "Send Review Request"
  3. 3.Choose "Email" as the delivery method
  4. 4.Select your prompt page
  5. 5.Customize the email template (or use AI-generated)
  6. 6.Preview and send immediately or schedule

Email Best Practices:

  • • Personalize subject lines with customer names
  • • Send 3-7 days after service completion
  • • Keep emails short and action-focused
  • • Include a clear call-to-action button

Method 2: SMS Text Messages

Quick and direct with 98% open rates. Perfect for mobile-first customers.

Steps to Send SMS Requests:

  1. 1.Select contacts with phone numbers
  2. 2.Choose "SMS" delivery method
  3. 3.Craft a concise message (160 characters)
  4. 4.Include shortened link to prompt page
  5. 5.Send or schedule delivery

SMS Template Example:

"Hi {first_name}! Thanks for choosing {business}. We'd love your feedback! Leave a review: {link} Reply STOP to opt out."

Method 3: QR Codes

Perfect for in-person interactions. Customers scan and review instantly.

Using QR Codes:

  1. 1.Go to your prompt page settings
  2. 2.Click "Generate QR Code"
  3. 3.Download in your preferred format (PNG/SVG)
  4. 4.Print on receipts, cards, or displays
Where to Display:
  • • Reception desk
  • • Table tents
  • • Business cards
  • • Receipts
Benefits:
  • • No typing required
  • • Instant access
  • • Works offline
  • • High engagement

Method 4: Direct Links

Share your prompt page URL anywhere - social media, chat, or your website.

Getting Your Link:

  1. 1.Navigate to your prompt page
  2. 2.Click "Share" button
  3. 3.Copy the unique URL or shortened link
  4. 4.Share via any platform

Where to Share:

• WhatsApp/Messenger• Social media posts• Email signatures• Website buttons

Timing Your Requests

When to Send Review Requests

Service Businesses

Send within 24-48 hours after service completion

The experience is fresh in their mind, leading to more detailed reviews.

Product Sales

Wait 5-7 days after delivery

Gives customers time to use the product before reviewing.

Events/Workshops

Send within 24 hours

Capture feedback while the event experience is still vivid.

Personalization Tips

Use Customer Data

  • • Include their first name
  • • Reference specific service/product
  • • Mention purchase date
  • • Add personal touch

Optimize for Mobile

  • • Short subject lines
  • • Large tap targets
  • • Minimal scrolling
  • • Quick load times

Track Your Success

Monitor your review request performance in the Analytics dashboard:

  • • Open rates: How many customers viewed your request
  • • Click rates: How many clicked through to your prompt page
  • • Completion rates: How many left a review
  • • Platform distribution: Where reviews were posted

Ready to Display Your Reviews?

Now that you're collecting reviews, let's set up widgets to showcase them on your website.

Set Up WidgetBack to Overview