Analytics & insights
Track your review collection performance, understand customer sentiment, and make data-driven decisions to improve your review strategy.
Analytics Overview
The Analytics dashboard provides comprehensive insights into your review collection efforts. Monitor performance, track customer engagement, and identify opportunities to improve your review strategy.
Performance
Track growth trends
Sentiment
Customer satisfaction
Engagement
User interactions
Reviews
Platform distribution
Key Metrics Tracked
Review Metrics
Track review submissions and completion rates across all platforms.
Total Reviews
All-time review count with breakdown by platform
Review Timeline
Visual chart showing review trends over time
Platform Distribution
Breakdown of reviews by Google, Facebook, Yelp, etc.
Verified Reviews
Track confirmed vs pending review submissions
Engagement Analytics
Monitor how customers interact with your prompt pages.
Page Views
Total prompt page visits
Click-Through Rate
Platform button clicks
AI Generations
AI-assisted review usage
Copy & Submit
Manual review submissions
Emoji Sentiment Analysis
Understand customer satisfaction through emoji feedback.
Sentiment Categories:
Excellent
Satisfied
Neutral
Unsatisfied
Frustrated
• Track sentiment distribution over time
• Identify satisfaction trends
• View private feedback from negative sentiments
Filtering & Time Ranges
Available Time Ranges
Filter your analytics data to focus on specific time periods.
Short Term
- • This week
- • Last week
- • This month
- • Last month
Medium Term
- • Last 3 months
- • Last 6 months
- • This year
Long Term
- • Last year
- • All time
Additional Filters
Segment your data for deeper insights.
- • Filter by prompt page (individual or universal)
- • Filter by location (for multi-location businesses)
- • Filter by review platform
- • Filter by sentiment type
Understanding Your Data
Reviews Over Time Chart
The line chart shows your review collection trends by month. Look for:
- • Growth patterns and seasonal trends
- • Impact of marketing campaigns
- • Consistency in review collection
Platform Performance
Understand which review platforms work best for your business:
- • Identify most popular platforms with customers
- • Optimize platform selection in prompt pages
- • Focus efforts on high-performing platforms
Engagement Insights
High engagement indicates effective prompt pages:
- • Low views? Promote your prompt pages more
- • Low click-through? Optimize page content
- • High AI usage? Customers appreciate assistance
Taking Action on Analytics
Improve Low Metrics
If reviews are low, try sending more requests, improving prompt page content, or offering incentives.
Address Negative Sentiment
High negative sentiment? Review private feedback and address common concerns.
Optimize Timing
Identify when customers are most likely to leave reviews and time your requests accordingly.
Focus on Winners
Double down on platforms and strategies that show the best results.
Exporting Data
Data Export Options
Export your analytics data for further analysis or reporting.
Coming Soon: CSV export functionality for all metrics, custom date ranges, and automated monthly reports sent to your email.
Analytics Best Practices
Check Weekly
Regular monitoring helps you spot trends early
Compare Periods
Look at month-over-month and year-over-year growth
Act on Insights
Use data to improve your review collection strategy
Share with Team
Keep everyone informed about review performance
Ready to Explore Your Analytics?
Dive into your data and discover insights to grow your business.