Track & manage all your reviews
Monitor review submissions, verify publication on platforms, respond to feedback, and gain insights from comprehensive analytics—all in one dashboard.
Your Review Command Center
The Review Management dashboard gives you complete visibility into your review pipeline—from initial request to published review.
Track Everything
- Review requests sent
- Responses received
- Reviews published
- Platform distribution
Take Action
- Respond to reviews
- Flag inappropriate content
- Export review data
- Share success stories
Understanding Review States
Pending
Review request sent but customer hasn't responded yet. Follow-up reminders may be scheduled.
Submitted
Customer submitted a review through Prompt Reviews. Waiting for publication on review platform.
Published
Review is live on the platform (Google, Yelp, etc.). Verified and ready to showcase.
Feedback
Private feedback received instead of public review. Valuable for internal improvements.
Review Analytics & Insights
Performance Metrics
Track response rates, average ratings, review velocity, and platform distribution over time.
Trend Analysis
Identify patterns in customer feedback. See what's improving and what needs attention.
Sentiment Tracking
Monitor overall customer sentiment. Catch issues early with negative feedback alerts.
Export & Reports
Generate custom reports. Export data for deeper analysis or share with stakeholders.
Responding to Reviews
Positive Reviews
- Thank the customer personally
- Highlight specific details they mentioned
- Invite them to return
Negative Feedback
- Respond quickly and professionally
- Take the conversation offline
- Show you care about improvement
Pro Tip: Use response templates for consistency, but always personalize them. Customers can tell when responses are generic.
Review Management Best Practices
Verify Authenticity
Always ensure reviews are from real customers with genuine experiences
Monitor Daily
Check for new reviews regularly to respond promptly
Learn from Feedback
Use negative feedback as opportunities to improve your service
Track Trends
Watch for patterns in feedback to identify systemic issues or successes
Ready to Master Your Reviews?
Start tracking and managing your reviews effectively to build a stronger online reputation.