Question 1

How do I track reviews from multiple platforms?

Accepted Answer

Prompt Reviews centralizes reviews from Google, Yelp, Facebook, and other platforms in one dashboard. You can see all reviews, respond to them, and track trends without logging into multiple accounts.

Question 2

Can I respond to reviews directly from Prompt Reviews?

Accepted Answer

Yes, for connected platforms like Google Business Profile (on Builder and Maven plans), you can respond to reviews directly from your dashboard. For other platforms, we provide quick links to respond on the original platform.

Question 3

How do I handle negative reviews?

Accepted Answer

Respond promptly and professionally to all reviews, especially negative ones. Address concerns constructively, apologize if appropriate, offer to resolve issues offline, and show you value customer feedback. Never argue or get defensive in public responses.

Question 4

Can I filter or report fake reviews?

Accepted Answer

While Prompt Reviews can't remove reviews from platforms, we help you identify potentially fake reviews through pattern analysis. You can then report these directly to the review platform (Google, Yelp, etc.) with the evidence needed.

Question 5

How often should I check for new reviews?

Accepted Answer

We recommend checking at least weekly, but daily is better for active businesses. Prompt Reviews sends notifications for new reviews so you never miss one. Quick responses show customers you care and can improve your reputation.

Question 6

Can I export my review data?

Accepted Answer

Yes, you can export your review data, analytics, and reports at any time. This is useful for presentations, deeper analysis, or backup purposes. Exports are available in CSV format.

Review Management - Track, Verify & Respond

Your Review Command Center

Key Features

How It Works

Best Practices

Frequently Asked Questions