Get reviews while customers are still excited
Learn how to get customer reviews instantly in-person. Capture reviews while customers are still excited about their experience.
How to Get Reviews While Customers Are Still Excited
Reviews on the Fly is about capturing reviews in the moment—when customers are most satisfied, engaged, and likely to share their positive experience. It's about getting reviews while customers are still excited and making the review process so quick and easy that they can't say no.
Perfect Timing
Ask for reviews when customers are most satisfied and engaged
Lightning Fast
Emphasize how quick and simple the review process is
Mobile Ready
Use mobile devices to collect reviews anywhere, anytime
Why Reviews on the Fly Work
Perfect Timing
When you ask for reviews immediately after a positive experience, customers are at their peak satisfaction level. Their emotions are high, their experience is fresh, and they're most likely to share their enthusiasm.
Pro tip: The "peak-end rule" shows people remember the peak and end of experiences most vividly.
Reduced Friction
By making the review process immediate and easy, you eliminate the friction that prevents customers from leaving reviews later. No need to remember, no need to find time, no need to search for your business online.
Eliminated Barriers:
- • No need to remember later
- • No searching for your business
- • No finding time to review
- • No forgetting the experience
Immediate Benefits:
- • Fresh experience in mind
- • High satisfaction level
- • Immediate gratification
- • Personal connection
Higher Quality Reviews
Reviews collected immediately tend to be more detailed, authentic, and emotionally charged. Customers remember specific details and feelings that might fade over time.
Pro tip: Immediate reviews often include specific details and emotional responses that make them more valuable.
When to Ask for Reviews on the Fly
Perfect Moments
- Right after completing a service successfully
- When customers express satisfaction or gratitude
- After resolving a problem or exceeding expectations
- When customers are visibly happy with results
- During peak satisfaction moments
Avoid These Times
- When customers are in a hurry or stressed
- If there were any issues or problems
- When customers seem distracted or busy
- During peak business hours if it creates delays
- If the customer seems dissatisfied
How to Implement Reviews on the Fly
Identify the Perfect Moment
Watch for signs that customers are satisfied and engaged. Look for positive body language, expressions of gratitude, or verbal satisfaction.
Positive Signs:
- • Smiling and relaxed body language
- • Expressing thanks or satisfaction
- • Asking about future services
- • Complimenting your work
- • Taking photos of results
Verbal Cues:
- • "This is amazing!"
- • "Thank you so much!"
- • "I'm so happy with this"
- • "You guys are the best"
- • "I'll definitely recommend you"
Emphasize Speed and Ease
When asking for the review, focus on how quick and simple the process is. Make it sound like it will take just a moment of their time.
Example Approaches:
- • "This will literally take 30 seconds"
- • "It's super quick - just a couple of taps"
- • "Our AI makes it really easy"
- • "You can do it right here on your phone"
- • "It's faster than sending a text message"
Make It Immediate
Have your phone or tablet ready with the prompt page open. Make it as easy as possible for them to leave a review right then and there.
Preparation:
- • Have your phone ready
- • Prompt page already open
- • Know your business name
- • Have a QR code ready
- • Practice the process
Execution:
- • Hand them your phone
- • Guide them through it
- • Offer to help if needed
- • Thank them immediately
- • Celebrate their review
Real Examples
Restaurant Example
The Moment:
Customer finishes their meal, pushes their plate away with a satisfied smile, and says "That was absolutely delicious!"
The Ask:
"I'm so glad you enjoyed it! Would you mind taking 30 seconds to share your experience? Our AI makes it super easy - it's literally just a couple of taps on your phone."
Service Business Example
The Moment:
Customer sees the completed work, gasps with delight, and says "This is exactly what I was hoping for! It's perfect!"
The Ask:
"I'm thrilled you love it! While you're here and feeling great about the results, would you mind sharing your experience? Our AI will help you write the perfect review in just a moment."
Best Practices
Be Genuine
Only ask for reviews when you genuinely believe the customer had a great experience. Don't pressure anyone who seems less than satisfied.
Pro tip: Your enthusiasm for their satisfaction should be genuine, not salesy.
Keep It Quick
Emphasize the speed and simplicity of the process. Make it clear that it won't take much of their time.
Pro tip: "30 seconds" or "just a couple of taps" works better than "real quick."
Have Everything Ready
Prepare your device, know your process, and have everything set up so the review process is truly seamless.
Pro tip: Practice the process yourself so you can guide customers smoothly.
Respect Their Time
If they seem busy or in a hurry, don't push it. There will be other opportunities to ask for reviews.
Pro tip: It's better to miss one review than to create a negative experience.
Success Story: Mobile Hair Salon
The Challenge:
A mobile hair salon was struggling to get reviews because customers would forget to leave them after the stylist left their home.
- • Low review response rates
- • Customers forgetting to review
- • No follow-up system
- • Lost momentum after service
The Solution:
They implemented "Reviews on the Fly" by asking for reviews immediately after completing the service, while customers were still excited about their new look.
- • 60% increase in review response rate
- • Higher quality, more detailed reviews
- • Immediate customer feedback
- • Stronger customer relationships
"Asking for reviews right after I finish their hair is a game-changer. They're so excited about their new look that they can't wait to share their experience!" - Stylist Sarah Chen