Frequently asked questions
Find answers to the most common questions about Prompt Reviews. Can't find what you're looking for? Our support team is here to help.
Quick Navigation
Getting Started
New to Prompt Reviews? Start here.
AI Features
Learn about your AI assistant.
Contact Management
Import and organize your contacts.
Troubleshooting
Find solutions to common issues.
Getting Started
How do I get started with Prompt Reviews?
Getting started is easy! Sign up for an account, complete your business profile, create your first prompt page, and start collecting reviews. Most businesses are up and running in under 30 minutes.
What information do I need to set up my account?
You'll need your business name, address, phone number, website, and a brief description of your services. Having a customer contact list ready (optional) will help you start collecting reviews faster.
Can I import my existing customer list?
Yes! You can import your customer contacts via CSV file. We support most common formats and automatically detect and merge duplicates. You can also add contacts manually or let customers add themselves via QR codes.
How long does it take to see results?
Most businesses start seeing reviews within the first week. The key is focusing on recent, satisfied customers and sending personalized requests. Quality over quantity always wins!
Features & Functionality
What is AI-powered review collection and how does it work?
Our AI-powered system analyzes your business, customers, and context to create personalized review requests that feel genuinely human. The AI helps you be more personal, not less.
What are prompt pages?
Prompt pages are personalized review request pages you create for different situations. You can have universal pages for general reviews, or specific pages for services, products, employees, or events.
How do QR codes work for review collection?
Each prompt page generates a unique QR code. When customers scan the code with their phone, they're taken directly to your review request page. Perfect for business cards, receipts, or in-person interactions.
Can I customize the review request messages?
Absolutely! While our AI generates personalized suggestions, you can edit, customize, or completely rewrite any content before sending. You always have full control over your messaging.
Pricing & Plans
How much does Prompt Reviews cost?
Prompt Reviews starts at $15/month ($153/year) for the Grower plan. We offer Builder ($35/month or $357/year) and Maven ($100/month or $1,020/year) plans. Save 15% with annual billing on any plan!
What's included in each plan?
All plans include prompt pages, contact management (except Grower), AI-powered content generation, and basic analytics. Higher plans add features like advanced reporting, team collaboration, and Google Business Profile integration.
Can I change my plan later?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.
Is there a free trial?
Yes! We offer a free trial so you can see how Prompt Reviews works for your business before committing.
Technical Support
What if I need technical support?
We're here to help! Check our troubleshooting guide first, then contact our support team. We typically respond within 24 hours.
Is my data secure?
Absolutely. We take security seriously and follow industry best practices. Your customer data is encrypted and never shared with third parties.
Can I export my data?
Yes, you can export your contacts, review data, and analytics at any time. Your data belongs to you.
What browsers are supported?
Prompt Reviews works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.
Best Practices
How do I get more responses to my review requests?
Focus on recent, satisfied customers first. Personalize your requests with specific details about their experience. Timing matters—send requests 1-3 days after service completion.
Which review platforms should I focus on?
Google Business Profile is usually the most important for local businesses. Consider your industry—restaurants might focus on Yelp, while service businesses might prioritize Google and Facebook.
How often should I send review requests?
Quality over quantity! Focus on customers who had positive experiences rather than sending to everyone. Most businesses send 10-50 requests per month, depending on their volume.
What should I do with negative reviews?
Respond professionally and promptly to all reviews, including negative ones. Address concerns constructively and show you care about customer feedback.
Still Need Help?
Can't find the answer you're looking for? Check our comprehensive FAQ or contact our support team.