Question 1

How long does it take to set up Prompt Reviews?

Accepted Answer

Most businesses are fully set up and collecting their first reviews within 30 minutes. The basic setup takes about 5 minutes, and creating your first prompt page takes another 10 minutes.

Question 2

Do I need technical skills to use Prompt Reviews?

Accepted Answer

No technical skills required! The interface is intuitive, and our AI assistant helps you create content automatically. If you can use email and social media, you can use Prompt Reviews.

Question 3

What information do I need to get started?

Accepted Answer

You'll need your business name, address, phone number, and website. Having a customer contact list ready helps you start faster, but you can also add contacts manually or collect them via QR codes.

Question 4

How much does Prompt Reviews cost?

Accepted Answer

Prompt Reviews starts at $15/month ($153/year) for the Grower plan. We offer Builder ($35/month or $357/year) and Maven ($100/month or $1,020/year) plans. Save 15% with annual billing on any plan!

Question 5

Is there a free trial available?

Accepted Answer

Yes, we offer a free trial so you can experience how Prompt Reviews works for your business before committing to a paid plan.

Question 6

Can I change my plan at any time?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.

Question 7

What exactly is a prompt page?

Accepted Answer

A prompt page is a personalized review request page you create for specific situations, customers, or services. It's designed to make leaving reviews easy and engaging for your customers.

Question 8

How many prompt pages can I create?

Accepted Answer

The Grower plan includes 3 custom prompt pages, Builder includes 50 prompt pages, and Maven includes 500 prompt pages. You can create different pages for various services, employees, or customer types.

Question 9

How do customers access my prompt pages?

Accepted Answer

Customers can access prompt pages through direct links (email/text), QR codes, NFC tags, or embedded buttons on your website. Each page has a unique URL you can share anywhere.

Question 10

How do I import my existing customer list?

Accepted Answer

You can import contacts via CSV file upload. We support most formats and automatically detect duplicates. The import process takes just 2-5 minutes.

Question 11

Can I segment my contacts into different groups?

Accepted Answer

Yes! You can organize contacts using tags, custom fields, and groups. This allows you to send targeted review requests to specific customer segments.

Question 12

Can I send review requests via SMS?

Accepted Answer

Yes, you can send review requests via SMS if you have phone numbers. SMS often has higher open rates and faster responses than email.

Question 13

Which plans include Google Business Profile integration?

Accepted Answer

Google Business Profile integration is available on Builder ($35/month) and Maven ($100/month) plans.

Question 14

What can I do with Google Business Profile integration?

Accepted Answer

Manage reviews, respond to customers, create Google Posts, import existing reviews, and manage multiple locations - all from your Prompt Reviews dashboard.

Question 15

Is it safe to connect my Google account?

Accepted Answer

Yes! We use OAuth 2.0 for secure authentication. We never see or store your Google password, and you can revoke access at any time.

Question 16

How does AI help with review collection?

Accepted Answer

AI analyzes your business to create personalized review requests, suggests optimal timing, helps customers write better reviews, and identifies feedback patterns.

Question 17

Will AI-generated content sound robotic?

Accepted Answer

No! Our AI creates natural, conversational content that matches your brand voice. You can always edit suggestions to add your personal touch.

Question 18

Can AI write fake reviews?

Accepted Answer

No, we never write fake reviews. AI helps customers express genuine experiences better, but customers always write their own authentic reviews.

Question 19

What browsers are supported?

Accepted Answer

Prompt Reviews works on all modern browsers including Chrome, Firefox, Safari, and Edge. Use the latest version for the best experience.

Question 20

Is my data secure?

Accepted Answer

Yes! We use industry-standard encryption and security practices. Your data is never shared with third parties and you can export it anytime.

Question 21

What if I need help?

Accepted Answer

Check our troubleshooting guide first, then contact our support team through our contact form at promptreviews.app/contact. We typically respond within 24 hours.

Complete FAQ: Everything You Need to Know

Quick Navigation

Getting Started & Setup

How long does it take to set up Prompt Reviews?

Do I need technical skills to use Prompt Reviews?

What information do I need to get started?

Pricing & Plans

How much does Prompt Reviews cost?

Is there a free trial available?

Can I change my plan at any time?

Prompt Pages

What exactly is a prompt page?

How many prompt pages can I create?

How do customers access my prompt pages?

Contact Management

Google Business & Integrations

AI Features

Technical & Support

FAQ Statistics

Can't Find Your Answer?

Related Resources

Getting Started Guide

Prompt Pages

Review Strategies